Why should my cinema choose DX vs other cinema software?
We built a digital-first product that allows your customers to browse through scheduling and buy tickets with ease, as well as allowing you and your team to work at greater speed and have optimal checkout.Our product is built with a 360 view that supports your cinema operations with better performance from technology built on the cloud, providing greater speed and access and thinking about constant improvement, seamless maintenance, and updates. Our deep-dive research on future-thinking developments will help your cinema grow without switching software in the future. Learn more about our solution and how we’re committed to powering the future of the cinema here.
Can your solution help my cinema grow its admissions?
Growing your admissions is part of our mission at DX. We want to help you drive your cinema forward in two ways. The first is helping you increase your demand through engagement, marketing, and loyalty with our software features. Second, by increasing your customer satisfaction with an intuitive easy-to-use, and fluent movie browsing and checkout process, allowing payments to be fast and accessible online and at the cinema. If you are unable to find it there, don’t hesitate to contact us to get your tracking number.
What markets are you available in now?
We’re currently available in Sweden and Norway. By the end of the year, we’ll be able to give service in Denmark and Finland. You may contact our team for more information on launch dates in your region.
Is DX a SaaS?
DX is a SaaS or software as a service. SaaS technology allows us to give you the service and support you need with continuous updates, backups, and security checks done online by our team, and there’s no need for server maintenance. You can access a SaaS product from any web browser, as long as you have an internet connection, making it a flexible and mobile option.
Is your technology sustainable?
Sustainability is important to us at DX. Our platform is hosted on AWS, the most sustainable way for technology to exist today because of its commitment to minimizing environmental footprint, by working towards powering our operations with renewable energy by 2040. We chose AWS as a partner to offer our cinemas a more sustainable solution now and in the future.
At DX we often conduct case studies and share best practices of sustainability with our community. You can learn more through our Resources Center or on Linkedin.
We’re also very open to discussing with our cinemas better ways to keep our software sustainable. Contact us here and let’s talk sustainability.
At DX we often conduct case studies and share best practices of sustainability with our community. You can learn more through our Resources Center or on Linkedin.
We’re also very open to discussing with our cinemas better ways to keep our software sustainable. Contact us here and let’s talk sustainability.
How much will it cost my cinema to use DX?
Our flexible pricing works on both a subscription and a transaction fee basis, with a fixed monthly rental fee for hardware. We’re open to learning about your needs and expectations and have financial incentives for early subscribers. Send us a message here and let’s discuss our pricing options together.
Is it possible to only purchase your ticketing solution?
Using DX for only ticketing is not possible. Having one solution for the entire customer journey is the most efficient way for a cinema to work today. We’re committed to providing the best experience to your moviegoers by allowing you to plan, schedule, sell, and get reports on one single platform.
Does your hardware have an extra cost?
We deliver an integrated solution that provides state-of-the-art hardware solutions. The hardware can be purchased or rented with a monthly rental fee which includes replacements. We offer 3 types of hardware to cover your POS needs, a POS unit, a payments terminal, and a receipt and ticket printer.
Our software is updated to work well with the hardware we provide and there‘s no need to upgrade or change it constantly.
Our software is updated to work well with the hardware we provide and there‘s no need to upgrade or change it constantly.
How does your training and onboarding process work?
Onboarding is a key part of your journey with DX. Our process is designed to get you up and running on our system as quickly as possible, this includes training your staff and supporting you with questions and answers along the way. We’re constantly updating our Resources Center for our customers with product information, tips, and case studies to keep learning as you use DX for your cinema operations.
How long does it take to switch to DX from a different platform?
We’re prepared to help you achieve the smoothest software transition possible including helping with historical data. The total time it takes to switch to DX will depend on your current vendor contract and their data migration capabilities.
Once we’re ready to begin our set-up and onboarding process, you can be using our product autonomously in only five days, and we’ll follow up and work with your feedback for the first two and a half months.
Once we’re ready to begin our set-up and onboarding process, you can be using our product autonomously in only five days, and we’ll follow up and work with your feedback for the first two and a half months.
Can I keep my website and use the DX software?
Yes, you absolutely can. We provide a hosted API checkout experience, and you can use the API to feature screenings on your website and link to our hosted checkout solution.
If you decide to consider a website with DX, our product will adapt to your cinema’s needs and help you build a website that provides a cohesive brand experience for your customers.
If you decide to consider a website with DX, our product will adapt to your cinema’s needs and help you build a website that provides a cohesive brand experience for your customers.
Can I keep my old hardware and work with your software?
In order for a technology to be successful, it’s essential that the hardware and software are integrated. We deliver a very efficient hardware solution that works well with the DX software. This means it's necessary for your cinema to update its hardware when transitioning to our platform. The hardware cost is included in the yearly subscription cost.
What is your Customer Service process?
We have a dedicated email, chat, and phone number to help you and your team with the support you need.
In what language can we speak when we call you?
Our customer support is always available in English and Norwegian. We’re preparing to launch an AI-powered e-mail bot with our service partner Intercom that would be available in a local language.
Can I keep my website and use the DX software?
Yes, you absolutely can. We provide a hosted API checkout experience, and you can use the API to feature screenings on your website and link to our hosted checkout solution.
If you decide to consider a website with DX, our product will adapt to your cinema’s needs and help you build a website that provides a cohesive brand experience for your customers.
If you decide to consider a website with DX, our product will adapt to your cinema’s needs and help you build a website that provides a cohesive brand experience for your customers.
Can I keep my old hardware and work with your software?
In order for a technology to be successful, it’s essential that the hardware and software are integrated. We deliver a very efficient hardware solution that works well with the DX software. This means it's necessary for your cinema to update its hardware when transitioning to our platform. The hardware cost is included in the yearly subscription cost.
More Movies
Less Noise
